General
Does MyPointOfSale work without internet?
Yes. The system has a built-in offline mode. Billing continues as normal when the internet is down. When your connection is restored, all offline transactions sync to the cloud automatically — nothing is lost.
How long does setup take?
Most small stores (under 200 products) are fully set up and billing within 30–60 minutes. Medium stores take 1–2 hours. For large supermarkets with hundreds of SKUs, our team helps with initial setup which typically takes half a day.
Is my data secure and backed up?
Yes. All data is stored in the cloud with encrypted HTTPS transmission. Automated daily backups run in the background. No sensitive data is stored locally on cashier devices, so losing or replacing a device doesn't affect your data.
What languages and currencies are supported?
The system supports PKR (Pakistani Rupee) and is designed around local retail workflows. Product names can be entered in English or Urdu. Contact us if you need support for a specific currency or regional format.
Hardware
What hardware do I need to run MyPointOfSale?
You need any device with a modern web browser — PC, laptop, tablet, or smartphone. For a full checkout setup, add a standard USB or Bluetooth barcode scanner and a thermal receipt printer (or A4 printer). No proprietary hardware is required.
Which barcode scanners are compatible?
Any standard USB or Bluetooth barcode scanner works. No special drivers or software needed — plug in and it starts working immediately.
Can I use a mobile phone as the POS?
Yes. The system is fully web-based and works on mobile browsers. Many smaller kirana stores use a tablet or phone as their primary POS device. You can also use a phone's camera as a barcode scanner.
Does it support thermal receipt printers?
Yes. Standard 80mm thermal receipt printers are fully supported. A4 invoice printing is also supported. The receipt format (thermal or A4) can be set per branch.
Features
Can multiple cashiers use the system at the same time?
Yes. Create individual cashier accounts for each staff member. Multiple cashiers can bill simultaneously on separate devices. Every transaction is attributed to the cashier who processed it, making staff accountability easy.
Does it support multiple store branches?
Yes. Multi-branch support is built into the system. Each branch has its own inventory, cashiers, and reporting. All branches are managed from a single owner account.
Can I process refunds and returns?
Yes. You can process partial or full refunds against any previous transaction. The system correctly calculates refund amounts after discounts, restores inventory for returned items, and adjusts your sales totals accordingly.
What payment methods does it support?
Cash, card, bank transfer, mobile wallet (JazzCash, Easypaisa, etc.), and split payments across multiple methods. Change calculation is automatic for cash transactions.
Does it track inventory in real time?
Yes. Stock levels update instantly with every sale and every purchase received. You can set low-stock alerts per product and view current stock from any device. Purchase orders and supplier management are also included.
What reports are available?
Sales reports show net revenue (gross sales minus refunds), payment method breakdowns, top-selling products, and per-cashier performance. You can filter by today, this month, last month, this year, or any custom date range.
Getting Started
How do I get access to MyPointOfSale?
Fill out our
Request a Quote form or
contact us directly. Our team will set up your account, configure it for your store type, and walk you through the system to get you started.
Is training provided?
Yes. We provide a one-on-one onboarding walkthrough for every new customer. Most cashiers are comfortable using the POS within their first shift. Owner-facing reports and inventory tools are intuitive and don't require prior software experience.